Microsoft Dynamics Services
1. Microsoft Dynamics Consulting
- Product selection consulting
- Product Mapping
- Business Process Re-engineering
- Fitment Analysis
- Scoping
- Business Case Preparation
- Technical Architecting
2. Package EvaluationWe identify the package best-suited to your needs by analysing your existing business processes and mapping them to the functionality of various software packages
3. Global Implementation and Customization ServicesWe provide low-risk end-to-end services, built on mature methodologies, through a framework-driven approach and a proven cost-effective global delivery model. Our service offerings extend across the full nine yards -- from Gap Analysis and Requirement Mapping to Deployment, Training and Post-Implementation Support.
Based on our experience in the Functional, Technology & Implementation fronts, we have built strong capabilities in terms customization & enhancements. We undertake this in the following areas.
- Microsoft Dynamics NAV
1. C/Side programming
- Microsoft Dynamics CRM
1. Product customizations using the framework
2. .NET based extensions development using Microsoft Visual Studio
4. Upgrade Services for Microsoft Dynamics NAV I-Link offers top notch upgrade services based on our deep expertise in the earlier versions of NAV as well as early exposure to Microsoft Dynamics NAV (latest versions). Our Global Delivery Model and robust tools achieve significant cost savings. Our unique de-risking approach assesses the strategic, financial, operational and technical impact on your enterprise application landscape. Our upgrade services are as below:
- Technical Upgrade: Upgrading the existing functionality to a new platform.
- Functional Upgrade: Enhancing the implementation by upgrading the new functionality to a new version.
- Re-implementation: Involves business process changes as well.
- Multiple engagement models
Apart from working directly with customers, we also work extensively with partners for assisting them to upgrade their customers.
5. Support and MaintenanceWe support global users of your enterprise applications. This includes user support and application maintenance for a pre-defined timeframe after go-live. Leveraging its beset in class global delivery support, functional and core technical support, L1, L2 and L3 support through its established processes, I-Link offers extensive support and maintenance services.
Essentially we offer 3 levels of support to our customers:
- Application Usage Support (L1) : Administration, Functional Support, End-User Training, etc.
- Application Maintenance Support (L2) : Report and Form Maintenance, Interface Maintenance, Workflow Maintenance, etc.
- Advanced Support in Coordination with the Principal (L3) : Bug Fixing and advanced support in coordination with Microsoft.
We engage with our customers in the following ways :
- Onshore / Offshore Model
- Near Shore Model
- Remote support model
- Onsite Support
- On Call Support
6. Business Intelligence and Dashboard servicesI-Link helps large and medium enterprises optimize their investments in enterprise systems by developing Business Intelligence, Analytics and Reporting, and Business Performance Management solutions for them. I-Link leverages on Dynamics NAV and CRM, powered by the Microsoft SQL Server platform and Microsoft Office PerformancePoint Server, to develop these solutions.
7. Integration
- PeopleSoft and SharePoint
- CRM and SharePoint
Benefits:
- Seamless Integration with Vendor Products & Legacy Systems
- Quick access to integrated data
- Integrity of content
- Personalized view of CRM information across SharePoint Portal users Values
- Increased team productivity
- Cost effective solution
- SharePoint and ERP